Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment has been received. Orders are not processed or dispatched on weekends or public holidays.
During product launches, sales or periods of high order volume, processing times may be slightly longer.
Australia Shipping
We ship Australia-wide using reputable postal and courier services.
Estimated delivery times are generally:
- Melbourne/Victoria: 1–4 business days
- Other metropolitan areas: 2–6 business days
- Regional and remote areas: 3–10 business days
Delivery times are estimates only and may vary due to the shipping carrier, destination, weather, peak periods or other circumstances outside our control.
International Shipping
We offer international shipping to selected countries.
International delivery times vary depending on the destination and shipping service selected at checkout. Estimated delivery times will be provided during checkout where available.
Please be aware that international orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.
Customers are responsible for ensuring that the products ordered can legally be imported into their country.
International orders may also experience delays due to customs processing. These delays are outside of On The Run Athletics’ control.
Tracking
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.
Please ensure your shipping address is correct before completing your order. On The Run Athletics is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.
Lost or Delayed Orders
If your order is significantly delayed, please contact us at support@ontherunathletics.com so we can assist with investigating the shipment.
If a shipment is confirmed as lost in transit, we will work with the relevant shipping provider to resolve the issue.
Contact
For any questions regarding shipping or your order, please contact us at support@ontherunathletics.com